Delivery

Delivery
General Delivery rates below: Excludes replacement Hot Tub Covers & oversized items such as lengths of pipe over 1m.
Some items such as chemicals or glues will incur a surcharge on a per item basis.

Delivery Services - UK mainland Postcodes (exc highlands & islands)

 Retail Customers

Trade Customers

TRADE+ Members

Standard Royal Mail - Normally within 2 - 3 working days.
We use Royal Mail 24/48 service for small lightweight orders up to around 2kg.
Some items will require a signature.


FREE
(min order £35)
(Orders under £35 will be charged £4.20)

£4.20 
(Max 2kg)

FREE
(min order £35)
(Orders under £35
£3.95
)

Standard Courier - Normally within 2- 3 working days. 
We use DPD or APC, all items will require a signature.
You will receive an email or text from the courier with your expected delivery window so there is no need to wait in all day.


FREE
(Min order £35)
(Orders under £35
£8.00)


£8.00

(Max 30kg)
£15.00
(30-60Kg)


FREE
(Min order £35)
(Orders under £35
£6.25)

Express Courier  - Next working day
Orders must be placed before 2.30pm & is only available where items are in stock.
You will receive an email or text from the courier with your expected delivery window so there is no need to wait in all day
We use DPD or APC, all items will require a signature. Remote postcodes may incur some additional transit times.

£10
(Max 30kg)
£16.00
(30-60Kg)

 £10
(Max 30kg)
£16.00
(30-60Kg)

FREE
(Min order £35)
(Orders under £35
£8.40

Before 12pm -Next working day
DPD 12: You will receive an email or text from the courier with your expected delivery window
This method will require a signature. Only available to England & Wales postcodes. (Excludes ROI, Channels Islands, Highlands & Islands of Scotland, Scilly & other offshore destinations) Orders must be placed before 2.30pm for delivery the next working day & is only available where items are in stock.

£21.60
(Max 30kg)

£21.60
(Max 30kg)
 £21.60
(Max 30kg)

Saturday Delivery -DPD Usually arrives by 12pm. This method will require a signature. Only available to England & Wales postcodes. (Excludes ROI, Channels Islands, Highlands & Islands of Scotland, Scilly & other offshore destinations)
Order must be placed before 2.30pm on the Friday & is only available where items are in stock.

£26.40 (Max 30kg)

£26.40
(Max 30kg) 
£26.40(Max 30kg)

All prices include VAT at 20% unless otherwise stated.

*Free Delivery
Unfortunately, we cannot extend this offer to all UK postcodes. Please refer to the table below to see our delivery rates for the UK Highlands and Islands.

UK Highlands and Islands Postcodes

Scottish Highlands
- AB30-56, FK17-99, G83, IV1-63, KW1-17, PA21-40, PH18-41,PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20-49, PA60-78, PH42-44, ZE1-3
Channel Islands: JE, GY
Northern Ireland: BT
Isle of Mann: IM
Scilly Isles: TR21-25

Delivery Services - UK Highlands & Islands                                                                                 

RetailTrade

TRADE+ Members

Standard
Normally within 3 - 5 working days.
Where possible we will dispatch orders using Royal Mail Tracked service.
Larger &  heavier parcels will be sent via courier.
Your delivery options will be displayed on the checkout page.
The shipping charge is based on the weight of the items you have in your basket.

up to 1.8kg:
FREE
(Min Order £35)
Orders under £35: £4.20

1.8kg-5kg £14.50
5kg to 30kg £20.00
30kg-50kg £39.00

Up to 1.8kg £4.20
1.8kg-5kg £14.50
5kg-30kg £20.50
30kg-50kg £39.00



Up to 1.8kg FREE
(min order £35)
Orders under £35: £3.95

1.8kg-5kg £9.00

5.0kg to 30kg £15.00
30kg-50kg £29.00

Express service - Please call us for available services as it depends on your postcode & the weight and size of your order.NANA NA

All prices include VAT at 20% unless otherwise stated.

Please note: Certain Chemical products cannot be shipped internationally, exclusions and surcharges may apply.

 Delivery Services - International
Retail & Trade Customers
Royal Mail Int Signed & Tracked
Order weight up to 400g
Courier

 Republic Of Ireland, Belgium, France, Germany, Netherlands
2-5 Days
 £15.00up to 20kg £23.00
20-40kg £46.00
40-60kg £89.00

Austria, Denmark, Luxembourg, Monaco, Andorra
3-5 Days
 £15.00up to 20kg £28.00
20-40kg £55.00
40-60kg £99.00
Italy, Portugal, Mainland Spain exc Malaga
3-5 Day Courier
 up to 20kg £29.00
20-40kg £65.00
40-60kg £120.00
Bulgaria, Croatia, Czech Republic, Estonia,  Poland, Finland, Sweden, .
Slovakia, Slovenia, Hungary, Italy Sardinia/Sicily
4-5 Day Courier 
 up to 15kg £34.00
15-30kg £64.00
30-50kg £100
Liechtenstein, Switzerland, Greece Mainland, Latvia, Italy San marino
3-5 Day Courier (Includes Customs charge where applicable)
 up to 30kg£54.50
Norway, Turkey, Bosnia, Balearics, Gibralter, Romania, Iceland, Lithuania, Maderia, Serbia
4-8 Day Courier
For Noway please contact us with your PID number
Please note this price is a guide only & includes customs charges, but occasionally we can incur additional charges to non-EU destinations. We will contact you if the delivery charges for your order work out to be different than the quoted price.
(Includes Customs charge where applicable)
 Max 15kg
Guide: £79.00
Up to 3 weeks
Canary Islands, Mexico, France (Corsica)
 Please contact for a quote
Rest of world, or if your country is not listed
 Please contact for a quote

 Please note that you, as the customer will be responsbile for any duties and taxes that may need to be paid.

Questions about delivery....

 

Can I send an order to more than one address?

To send orders to multiple addresses you will need to place separate orders.

 

What happens if I'm out when you deliver?

If your order has been shipped by courier (most orders over 2kg in weight go by courier as standard) you will receive an email or text advising you of your delivery window the following day. If the allocated time slot is not convenient for you then you may follow the instructions in the email/text to contact the courier directly to rearrange.

If you're out when our courier tries to deliver then the driver will usually try a neighbour, or if you have left instructions to leave the parcel unsigned for, then they will try to find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot. Our couriers will automatically try to re-deliver your parcel the following day.

If they are unable to deliver again they'll leave you a card explaining where your parcel is and what to do next.

If your order has been shipped by Royal Mail & you are not in then they will usually try a neighbour or find a safe place to leave the package (depending on your delivery instructions). If they are unable to deliver they will take your parcel to the local sorting office for you to collect. You will need to take ID with you in order to collect your parcel from the Royal Mail. If you don't want your parcel to be left with a neighbour then please leave a note in the special delivery instructions area at checkout.

Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.

 

Can I specify a day or time for delivery?

Sometimes yes (if you call us first to arrange), however if you select Express Delivery then your order will automatically go by courier on a next working day service. You will then receive an email or text notification advising you of your alloted delivery window the following day. If this is not a convenient time then it's easy to re-arrange your delivery by following the instructions in the email or text.

This type of delivery notification is not available for small orders that are sent by Royal Mail so if you require this email service then please either select Express delivery or contact us to check what delivery method we plan to use for your order. Most heavier items go by courier as standard, but its not guaranteed.

If you would like a specific day or a timed (before 12pm) delivery service then please contact customer services on 01326 371488 to see if it is available for your order and we will be able to give you a quote.

If you put a note with your order we will try our best to arrange for your parcel to be delivered on a certain day, although we cannot guarantee it.
If you have special delivery requirements, or would like to add a note for the courier (for example; “if out leave with neighbour”), you can do this during the checkout process. (Note: anything you include in this note will be displayed on the front of the parcel).

Can you just put my order in an envelope?

From time to time we may send very small packets out via Royal Mail 1st & 2nd Class post, but this depends on the weight and value of the order.
Generally we will only use this service if the package weights less than 250g and the transaction is of low value.

For most items we prefer to use tracked & signed for services including Royal Mail tracked 48hr or a signed for courier such as DPD or UK Mail.
If you have a preference then please write us a note in the Delivery Instructions at the checkout and we will do our best to accomodate.