*General Delivery rates below: Note: Excludes replacement Hot Tub Covers & oversized items such as lengths of pipe over 1m.
Some items such as chemicals or glues will also incur a surcharge on a per item basis.
Special order items or non stock items may also incur a delivery charge.
Delivery Services - UK mainland Postcodes (exc highlands & islands)
Standard Normally within 2 - 3 working days.
Standard Courier - Normally within 2- 3 working days.
Express Courier - Next working day
Before 12pm -Next working day (Either DPD ot APC)
Before 10.30am -Next working day (Either DPD ot APC)
Saturday This method will require a signature. Only available to England & Wales postcodes. (Excludes ROI, Channels Islands, Highlands & Islands of Scotland, Scilly & other offshore destinations)
£26.40 (Max 30kg)
All prices include VAT at 20% unless otherwise stated.
*Free Delivery Unfortunately, we cannot extend this offer to all UK postcodes. Please refer to the table below to see our delivery rates for the UK Highlands and Islands.
UK Highlands and Islands Postcodes
Delivery Services - UK Highlands & Islands
Normally within 3 - 5 working days.
Where possible we will dispatch orders using Royal Mail Tracked service.
Larger & heavier parcels will be sent via courier.
Your delivery options will be displayed on the checkout page.
The shipping charge is based on the weight of the items you have in your basket.
up to 1.8kg: FREE*
(Min Order £35)
Orders under £35: £4.20
5kg to 30kg £25.00
Up to 1.8kg £4.20
|Up to 1.8kg FREE |
(min order £35)
Orders under £35: £4.20
5.0kg to 30kg £18.00
|Express service - Please call us for available services as it depends on your postcode & the weight and size of your order.||NA||NA||NA|
All prices include VAT at 20% unless otherwise stated.
Please note: Certain Chemical products cannot be shipped internationally, exclusions and surcharges may apply.
| Delivery Services - International ||Retail & Trade Customers|
|Royal Mail Int Signed & Tracked|
Order weight up to 400g
| Republic Of Ireland, Belgium, France, Germany, Netherlands|
|£15.00||up to 20kg £29.50|
|Austria, Denmark, Luxembourg, Monaco, Andorra|
|£15.00||up to 20kg £28.00|
|Italy, Portugal, Mainland Spain exc Malaga |
3-5 Day Courier
|up to 20kg £29.00|
|Bulgaria, Croatia, Czech Republic, Estonia, Poland, Finland, Sweden, .|
Slovakia, Slovenia, Hungary, Italy Sardinia/Sicily
4-5 Day Courier
|up to 15kg £34.00|
|Liechtenstein, Switzerland, Greece Mainland, Latvia, Italy San marino|
3-5 Day Courier (Includes Customs charge where applicable)
|up to 30kg£54.50|
|Norway, Turkey, Bosnia, Balearics, Gibralter, Romania, Iceland, Lithuania, Maderia, Serbia|
4-8 Day Courier
For Noway please contact us with your PID number
Please note this price is a guide only & includes customs charges, but occasionally we can incur additional charges to non-EU destinations. We will contact you if the delivery charges for your order work out to be different than the quoted price.
(Includes Customs charge where applicable)
|Up to 3 weeks|
Canary Islands, Mexico, France (Corsica)
|Please contact for a quote|
|Rest of world, or if your country is not listed||Please contact for a quote|
Import Duties and Taxes - Non EU Countries
Please note that you, as the customer will be responsbile for any duties and taxes that may need to be paid.
Import duties and taxes may be charged on orders shipping outside the EU. These are set by the Customs Authority of the destination country.
Unfortunately we have no control over these charges and cannot predict what they may be, so we would advise that you check the import charges applicable in any country if necessary.
Questions about delivery....
Do I qualify for free delivery?
- UK Standard Delivery is FREE for retail customers on orders of £35 or more with some exceptions:-
- Orders containing certain chemicals, aerosols.
- Made to order items such as Hot tub covers.
- Oversize items such as lengths of pipes more than 1m long and some very heavy items.
- Non stocked items that are classed as special order & may be sent directly from the manufacturer.
- Unfortunately, we cannot extend the free delivery offer to all UK postcodes. Please refer to the table above for delivery rates for the UK Highlands and Islands.
Please speak to our customer service advisors for more details.
Can I send an order to more than one address?
To send orders to multiple addresses you will need to place separate orders.
What happens if I'm out when you deliver?
If your order has been shipped by courier (most orders over 2kg in weight go by courier as standard) you will receive an email or text advising you of your delivery window the following day. If the allocated time slot is not convenient for you then you may follow the instructions in the email/text to contact the courier directly to rearrange.
If you're out when our courier tries to deliver then the driver will usually try a neighbour, or if you have left instructions to leave the parcel unsigned for, then they will try to find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot. Our couriers will automatically try to re-deliver your parcel the following day.
If they are unable to deliver again they'll leave you a card explaining where your parcel is and what to do next.
If your order has been shipped by Royal Mail & you are not in then they will usually try a neighbour or find a safe place to leave the package (depending on your delivery instructions). If they are unable to deliver they will take your parcel to the local sorting office for you to collect. You will need to take ID with you in order to collect your parcel from the Royal Mail. If you don't want your parcel to be left with a neighbour then please leave a note in the special delivery instructions area at checkout.
Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.
Can I specify a day or time for delivery?
Sometimes yes (if you call us first to arrange), however if you select Express Delivery then your order will automatically go by courier on a next working day service. You will then receive an email or text notification advising you of your alloted delivery window the following day. If this is not a convenient time then it's easy to re-arrange your delivery by following the instructions in the email or text.
This type of delivery notification is not available for small orders that are sent by Royal Mail so if you require this email service then please either select Express delivery or contact us to check what delivery method we plan to use for your order. Most heavier items go by courier as standard, but its not guaranteed.
If you would like a specific day or a timed (before 12pm) delivery service then please contact customer services on 01326 371488 to see if it is available for your order and we will be able to give you a quote.
If you put a note with your order we will try our best to arrange for your parcel to be delivered on a certain day, although we cannot guarantee it.
If you have special delivery requirements, or would like to add a note for the courier (for example; “if out leave with neighbour”), you can do this during the checkout process. (Note: anything you include in this note will be displayed on the front of the parcel).
Can you just put my order in an envelope?
From time to time we may send very small packets out via Royal Mail 1st & 2nd Class post, but this depends on the weight and value of the order.
Generally we will only use this service if the package weights less than 250g and the transaction is of low value.
For most items we prefer to use tracked & signed for services including Royal Mail tracked 48hr or a signed for courier such as DPD or UK Mail.
If you have a preference then please write us a note in the Delivery Instructions at the checkout and we will do our best to accomodate.