Delivery

Delivery

 

Please be aware that services are not guaranteed, and expected delivery times are only estimations.
We do not offer refunds for parcels that do not arrive within the expected delivery window because this is outside of our control.

 

General delivery rates below. Exclusions and exceptions apply. Special Order items or non-stocked items may also incur an additional delivery charge.


These prices are a guide and are subject to change without prior notice.

 

Delivery Services - UK Mainland Only (Exc. Highlands & Isles)

Retail Customers

Trade Customers

Standard Royal Mail - Normally within 3-5 working days.

May require a signature.

FREEfor orders over £99 
Orders under £99 will be £4.50
Max 1.5kg

£4.50 (Max 1.5kg)

Standard Courier - Normally within 2-3 working days. Orders must be placed before 3.00pm & is only available where items are in stock.
Requires a signature. Remote postcodes may incur some additional transit times.

FREE* for orders over £99.00
*This offer excludes heavy items such as pumps

 £7.50 (Up to 25kg**)

£7.50 (Up to 25kg**)

Next Day Courier - Next working day. Orders must be placed before 3.00pm & is only available where items are in stock.
Requires a signature. Remote postcodes may incur some additional transit times.

£11.50 (Up to 25kg**)

£11.50 (Up to 25kg**)

Before 12pm - Next working day by 12:00pm. Orders must be placed before 3.00pm for delivery the next working day & is only available where items are in stock.
Requires a signature. Remote postcodes may incur some additional transit times.

£15.00 (Up to 25kg**)

£15.00 (Up to 25kg**)

Before 10.30am- Next working day by 10:30am. Orders must be placed before 3.00pm for delivery the next working day & is only available where items are in stock.
Requires a signature. Remote postcodes may incur some additional transit times.

£25.00 (Up to 25kg**)

£25.00 (Up to 25kg**)

Saturday Delivery - Order must be placed before 3.00pm on Friday & is only available where items are in stock.

Requires a signature. Remote postcodes may incur some additional transit times.

£18.00 (Up to 25kg**)

£18.00 (Up to 25kg**)

 All prices include VAT at 20% unless otherwise stated.


*Unfortunately, not all items qualify for FREE delivery and we cannot extend this offer to all UK postcodes. Please refer to the table below to see our delivery rates for the UK Highlands & Isles and Northern Ireland.

* The FREE delivery offer does not include heavy items such as pumps or over size items such as lengths of pipework.

**Additional charges will be applied for orders over 25kg.

 

UK Highlands and Islands Postcodes

Scottish Highlands

AB33-38, AB41-45, AB51-56, FK19-21, IV1-36, IV40, IV52-54, IV63, KW1-14, PA21-40, PH15-26,

PH30-41, PH49-50

Scottish Offshore

IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-88, PH42-44, ZE1-ZE3

All HS postcodes

Jersey

All JE postcodes

Guernsey

All GY postcodes

Isle of White

PO30-41

Isle of Man

All IM postcodes

Scilly Isles

TR21-25

Northern Ireland

All BT postcodes

 

Delivery Services – Highlands, Offshore, Isles & N. Ireland

Retail Customers

Trade Customers

Standard 
Normally within 3 - 5 working days.
May require a signature.

£4.50 (Max 2kg) 

£20.00 (Up to 25kg**)

£4.50 (Max 2kg)

 

£20.00 (Up to 25kg**)

Express Service - Please call us for available services.

N/A

N/A

 All prices include VAT at 20% unless otherwise stated.


**Additional charges will be applied for orders over 30kg.


Please note: Certain products cannot be shipped internationally; exclusions and surcharges may apply.

 

Delivery Services – International

Due to changes to shipping and customs procedures following Britain's departure from the European Union, it is not currently possible to estimate international shipping costs on our wide range of products. Prices can vary based on weight, dimensions and number of parcels, and destination country.

Please choose the "Shipping to be Confirmed" option at checkout and you will be contacted shortly after we receive the order to advise of an accurate shipping charge based on the weight and dimensions of the parcel(s). Feel free to contact us prior to placing the order for an idea of what the shipping cost might be for the items in your basket.


2021 update:


Brexit and International orders

Note: International shipments are currently experiencing some delays relating to additional Customs requirements & the continued congestion at the ports. Please be patient. As a company we have all the paperwork & processes in place to enable us to ship worldwide.

UK VAT
Since Jan 2021 UK VAT is no longer applicable on orders being sent outside the United Kingdom.
The VAT will therefore automatically be removed from your order when the address details are entered during the checkout on our website.

International Shipping Prices
Our courier shipping prices are changing all the time, so please be aware your delivery charge may change once your order has been accepted, packaged and weighed. We will contact you if the price you have paid is not correct.

Duties & Taxes
Please note: Local taxes, import duties and customs clearance fees will usually be applicable when the goods arrive in your destination country, these fees are on top of the delivery charge you pay via our website. 

Please note that you, as the customer will be responsible for any duties and taxes that may need to be paid.
You will normally be contacted by the freight forwarder or couriers when the goods land in your country & you may have pay fees immediately for them to release the goods from customs.

Chemicals - International
Unfortunately, we cannot ship chemicals internationally. 
Any international chemical orders received will automatically be refunded.
This does not affect UK orders.

 

Delivery FAQ

 

1.     Do I qualify for free delivery?

 

Standard Delivery to UK Mainland is FREE for retail customers on orders of £99 or more, with some exceptions:
- Some chemicals, aerosols, and other hazardous items.
- Made-to-order items such as hot tub covers.
- Oversized items such as long lengths of pipes and some heavy items.
- Special Order and non-stocked items.

 

Please speak to our customer service advisors for more details.

 

2.     Can I send an order to more than one address? 

 

To send orders to multiple addresses you will need to place separate orders.

 

3.     What happens if I'm out when you deliver?

 

If your order has been shipped by courier (most orders over 2kg in weight go by courier as standard) you will receive an email or text advising you of your delivery window the following day. If the allocated time slot is not convenient for you then you may follow the instructions in the email/text to contact the courier directly to rearrange.

If you are out when our courier tries to deliver then the driver will usually try a neighbour, or if you have left instructions to leave the parcel unsigned for, then they will try to find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot. Our couriers will automatically try to re-deliver your parcel the following day.

If they are unable to deliver again, they will leave you a card explaining where your parcel is and what to do next.

 

If your order has been shipped by Royal Mail & you are not in, then they will usually try a neighbour or find a safe place to leave the package (depending on your delivery instructions). If they are unable to deliver, they will take your parcel to the local sorting office for you to collect. You will need to take ID with you to collect your parcel from the Royal Mail. If you don't want your parcel to be left with a neighbour, then please leave a note in the special delivery instructions area at checkout.

Royal Mail will leave a card at your address explaining what to do next if your order requires a signature.

 

4.     Can I specify a day or time for delivery?

 

Sometimes yes (if you call us first to arrange), however if you select Express Delivery then your order will automatically go by courier on a next working day service. You will then receive an email or text notification advising you of your allotted delivery window the following day. If this is not a convenient time, then it's easy to re-arrange your delivery by following the instructions in the email or text.

This type of delivery notification is not available for small orders that are sent by Royal Mail so if you require this email service then please either select Express delivery or contact us to check what delivery method we plan to use for your order. Most heavier items go by courier as standard, but it’s not guaranteed.

If you would like a specific day or a timed (before 12pm) delivery service then please contact customer services on 01326 371488 to see if it is available for your order and we will be able to give you a quote.

If you put a note with your order we will try our best to arrange for your parcel to be delivered on a certain day, although we cannot guarantee it.

If you have special delivery requirements, or would like to add a note for the courier (for example, “if out leave with neighbour”), you can do this during the checkout process. (Note: anything you include in this note will be displayed on the front of the parcel).

 

5.     Can you just put my order in an envelope?

 

From time to time we may send very small packets out via Royal Mail 1st & 2nd Class post, but this depends on the weight and value of the order.
Generally we will only use this service if the package weights less than 250g and the transaction is of low value.

For most items we prefer to use tracked & signed for services including Royal Mail tracked 48hr or a signed for courier such as DPD or UK Mail.
If you have a preference then please write us a note in the Delivery Instructions at the checkout and we will do our best to accommodate.